Accountability : A leader must first be clear about to what and for whom they are accountable, before choosing to be accountable. In today’s volatile and ambiguous workplace, many managers are not clear on either one. Additionally, a person must have authority, access to information, access to resources, and support from upper management. Individual accountability is about having the instincts to negotiate for what you need.

 

 

Achieving Extraordinary Customer Service is a workshop designed to help employees gain customer service skills for cultivating loyal internal and external customers. During the session you will identify customers within the organization, handle potential unproductive interactions, and create positive memorable experiences for all customers.

 

 

Creative problem-solving - This session is intended for members or leaders of the work group or project team wrestling with a problem or concern. The session allows working teams to look at problems while identifying a step-by-step process to creatively solve a problem. Participants will learn the skills of defining a problem, seeking fresh ideas, deferring judgment and developing a list of alternative solutions.

 

 

 

Collaboration - Great collaboration allows teams, leaders, and organizations to continually advance through discussions involving powerful ways to ideate, problem solve, design, develop, and deliver impactful solutions for sustained growth.  This optional session highlights for participants specific skills needed to imagine a different future by leveraging and integrating multiple ideas for in-depth discovery on a particular topic. Collaboration is about a partnership designed to advance your needs, challenges, business goals, or culture through the lenses of those involved.

 

 

Conflict management - is a session which uses Thomas Kilmann's model of handling conflict. Conflict is inevitable. It can be destructive or constructive, and makes many of us uncomfortable. Yet we all know that avoiding conflict rarely leads to the best long-term outcome.  This five-step approach will allow participants to engage in conflict productively. The session looks at changing an automatic tendency to a goal of collaborating with others leading towards greater harmony.

 

 

 

Critical Thinking - program provides a technique for leaders to take any idea and make it workable. The process of helping others to understand why an idea should not be implemented, or helping to display the value of your ideas and demonstrating that you have fully thought them through. Additionally, coming out of this session, participants’ confidence is stronger as they find a great way to provide a rationale for a proposal. The session also allows the learner to discover what is working and what’s not so they can suggest ways to improve.

 

 

 

Difficult Conversations - In this training we will learn and apply root cause analysis of conflict, explore a productive and interactive conflict resolution model and identify your natural conflict resolution style to help you increase your style flexibility.  In fact, developing your resolution skill sets help you better manage competitive and collaborative conflicts. Organizations are now playing an increasingly active role in the continued education of employees with professional and organizational development to make the tools available to help employees succeed during conflict. 

 

 

 

Effective Meetings - is a workshop designed to help improve individual meeting skills of the organizer. The session will help participants work on the creation of agendas, helping built accountability and follow-up. The workshop is divided into three modules each with a design to help manage your meeting.

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Effective Presentations is a workshop designed to develop more if active presentation skills. If you're presenting in one-on-one situations, in small-group settings, or to a group of 1000, this workshop is for you. The workshop is divided into four modules each with a design to help manage your message.

 

 

Effective Teamwork - This teamwork session is designed to fully engage individuals in their work, and help them to collaborate effectively to improve business processes and customer satisfaction. Various types of experiential exercises and activities are used to facilitate team training.  Team training focuses on developing necessary skills for productive working relationships. 

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Facilitation Techniques – is a workshop designed to help facilitators use the art of managing a conversation from start to finish.  The skills needed to facilitate are described and practiced during the session so that participants have a better knowledge of what goes into handling meetings productively.  Facilitators are also provided skills to handle conversations that go off track.

 

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Giving and Receiving Feedback  is a session geared to helping participants provide detailed information or data to others based on what they have observed.  Each individual yields an impact on the people they work with everyday whether by word or deed, gesture or tone. That impact should be intentional and purposeful.  Participants are also equipped to receive information after they have done something.  The premise of this session is to develop others.

 

 

 

Influence is defined as the power and ability to personally affect others’ actions, decisions, opinions or thinking.  Participants will understand the compelling need for leaders to demonstrate influence, understand the three potential outcomes of influence conversations and understand the issues that facilitate or inhibit effective influence.

 

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Polarity Management - A fundamental question to ask when encountering a difficulty is: “Is this a problem we can ‘solve,’ or is it an ongoing polarity we must manage well?” If it is a polarity you must manage, applying traditional problem solving skills will increase the problem rather than help it. The Polarity Management™ model and set of principles will help you distinguish between Solvable Problems and Polarities and help you effectively manage those polarities most important to your organization’s success.” From Polarity Management: A Summary Introduction by Barry Johnson 

 

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Time Management - sharing techniques such as prioritizing, scheduling and delegating are some of the most effective methodologies for managing ones time.  This session looks at these three areas to expose participants to maximize their performance, increase their effectiveness and enhance their productivity with day to day, week to week and month to month assignments.